The PianoCraft Difference

PianoCraft is different by design.

  • Owned and operated by pianists and craftsmen.  
  • Provide pianists with a piano buying and ownership experience unlike any other in the industry.  
  • Pianos auditioned by appointment only.  
  • No commissioned salespeople; clients work directly with the owners.  
  • Cherry-picked pianos offering the best values in every category. 
  • Pianos prepared to industry-setting standards. 
  • Pianos can be customized for every client and situation.  
  • State-of-the-art rebuilding to the highest standards. 
  • Highly professional tuning and service. 
  • Superior customer service.

"We're not just passionate about pianos...
we're obsessed with pianos."

—Shaun Tirrell & Keith Kerman
Owners of PianoCraft 

Working With PianoCraft

  • Your PianoCraft experience should be easy and enjoyable. 
  • Speak with a friendly expert when you call or one will promptly return your call.  
  • Contact us to conveniently make an appointment to visit. We are happy to work with your schedule to visit PianoCraft; assisting with travel arrangements and accommodations is no problem. 
  • Even if you are not sure when you will visit PianoCraft, we’re happy to answer your piano questions and be your go-to piano resource.  
  • If you need more information about a particular piano, we can supply additional pictures, videos and high-quality recordings prior to visits. 

The PianoCraft Selection Experience

  • PianoCraft shows pianos by appointment only -- and always has.  
  • If circumstances make an in-person appointment inconvenient, we are happy to host a live, real time virtual appointment. 
  • Your visit will be hosted by one of our owners. Take as long as you want to decide which piano is best for you. We’ll be available to answer any questions you might have. 
  • There are no commissioned salespeople at PianoCraft. The tone, touch, beauty, and value of our pianos should win you over. 
  • Enjoy a variety of beautifully prepared pianos, expertly selected for performance, reliability and value. 
  • We can tailor the sound and touch of the piano you are trying to your preferences. Often, we can make these adjustments during your visit!
  • We can further customize your piano to better suit your standards, tastes and the space in which it will live once you’ve made your choice. 
  • Pianos from PianoCraft - whether new, pre-owned or restored by PianoCraft - (with a few very specific exceptions) come with 2 follow up visits which not only include tuning, but custom voicing and regulation as well. 

"We bought our first Baldwin grand piano from PianoCraft.  They were great to work with and helped us find an incredible piano that worked for our budget."

- Justin Eldred

Buying A Piano At PianoCraft is Easy 

  • We offer multiple easy payment options so that you can own the piano you want 
  • We offer generous Trade-In and Trade-Up options found only at PianoCraft 
  • In addition to manufacturer warranties, your piano is further protected by our PianoCraft Warranty. PianoCraft is known for standing behind our pianos, our work, and most importantly, our customers. 
  • Schedule hassle-free, flexible delivery. Our staff will work with you and your unique circumstances so that your piano arrives safe and sound, taking care of every detail along the way -- including temporary storage solutions. 

Servicing Pianos Is a Top Priority

  • Pianos serviced by PianoCraft are supported by a full service department. We employ highly-trained piano technicians with decades of experience.   
  • Scheduling service with PianoCraft is easy and accommodating. Use our online scheduler anytime or call our service department directly at 301-840-0267.  
  • PianoCraft expertly services virtually all piano makes and models whether bought from PianoCraft or elsewhere.  
  • If your piano needs service beyond what can be done in your home, it can be done at our 6000 sq ft state-of-the-art, full service shop.  
  • PianoCraft has a national and international network of piano technicians. It is important to us that your piano is well cared for even if outside our service area. 
  • PianoCraft has long standing relationships with most major piano manufacturers (even those we don’t carry) who regularly utilize PianoCraft for their own warranty, troubleshooting and service needs.    
  • Paying for your PianoCraft service is convenient with online payment as well as traditional payment by credit card or check. 

PianoCraft's Restoration &
Rebuilding Facility 

  • PianoCraft is one of a handful of piano dealers that has a comprehensive in-house piano rebuilding and restoration facility. It is the heart and soul of PianoCraft. 
  • Our restoration work connects us with the history and traditions of 19th and early 20th century piano manufacturing while informing the choices of pianos we offer for sale.  
  • With the expertise of our craftspeople, our in-house rebuilding and restoration facility benefits and supports every PianoCraft piano and client. 
  • When you visit PianoCraft, you can tour our shop and see pianos from every era at various stages of completion. It is the best way to understand important differences in pianos and help you make a more informed decision about your own piano.   
  • PianoCraft’s in-house shop uses the finest materials and the highest quality craftsmanship. All phases of restoration can be done at PianoCraft including cabinet refinishing, soundboard creation and replacement, soundboard restoration, and action work.  
  • To achieve predictably superior results we accept a limited number of rebuilds each year, allowing us to devote more labor hours to each rebuild -- more than other reputable shops and more than top-tier new piano manufacturers. 
  • PianoCraft is renowned for its unique expertise in rebuilding Steinway Concert Grands. PianoCraft-rebuilt Steinway Concert Grands can be found in concert halls, recording studios, and homes on 4 different continents. 
  • Although Steinway restorations make up the bulk of our work, particularly Steinway Model Bs, As, Cs, and Ds (Hamburg and New York), PianoCraft has restored pianos from almost every manufacturer and period of time. 
  • While we know you will love your piano after it has been restored by PianoCraft, if you prefer another piano in our inventory, 100% of what you spent on your PianoCraft rebuild plus its wholesale value will be applied towards your purchase.* 

PianoCraft's Policies 

  • PianoCraft shows pianos by appointment only and always has. 
  • Your visit will be hosted by one of our two owners.  
  • There are no commissioned salespeople at PianoCraft.  
  • Pianos from PianoCraft - whether new, pre-owned or restored by PianoCraft - (with a few very specific exceptions) come with 2 follow up visits which not only include tuning, but custom voicing and regulation as well. 
  • In addition to manufacturer warranties, your piano is further protected by our PianoCraft Warranty. PianoCraft is known for standing behind our pianos, our work, and most importantly, our customers. 
  • If you have a warranty issue, one of PianoCraft’s two owners will personally make sure the problem is addressed quickly and professionally.  
  • While we know you will love your piano after it has been restored by PianoCraft, if you prefer another piano in our inventory, 100% of what you spent on your PianoCraft rebuild plus its wholesale value will be applied towards your purchase.* 
  • If you outgrow your piano or want a larger or more expensive grand piano, the PianoCraft “Trade In To Trade Up” policy guarantees 100% of the purchase price as credit towards a piano upgrade. 
  • If you buy a piano from PianoCraft, at any time in the future, we will buy it back from you or help you sell it.  
  • We will work with you until you’re happy with the way your newly-purchased piano sounds in your home, or exchange it for full credit towards another piano of equal or greater value that may be a better solution. ** 
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* - Piano and rebuild approach and methodology must be agreed upon by PianoCraft as being commercially viable. 

** Separate policy from our Trade In To Trade Up policy. This 30-day exchange window is triggered in agreement with the customer after all reasonable service options have been attempted. 

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